Sadhguru Sri Sharavana Baba
சத்குரு ஶ்ரீ சரவண பாபா

The Om Saravanabhava Seva Trust (“we”, “us” or “our”) is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at info@omsharavanabhavamatham.org.uk.

When you visit our website https://www.omsharavanabhavamatham.org.uk, and use our services, you trust us with your personal information. We take your privacy extremely seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We promise to respect any of your personal information which is under our control and to keep it safe. We aim to be clear when we collect your information and what we will do with it. 

This policy was last updated on 19th April 2022.

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Who we are?

 

In this privacy policy, “OSST”, “Om Saravanabhava Seva Trust”, “we”, “us” or “our” means:

• Om Saravanabhava Seva Trust (a registered charity in England and Wales (1142610), a company limited by guarantee (07629043)

 

This privacy policy applies to all information collected through our website (https://www.omsharavanabhavamatham.org.uk).

 

Table of Contents

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1. What type of information do we collect?

2. How do we collect information?

3. Why do we collect such personal information?

4. Legal Basis for Processing

5. How do we store, use, share and disclose your site visitors’ personal information?

6. How long do we keep your information?

7. How do we use cookies and other tracking tools?

8. Your Rights

9. Privacy Policy Updates

10. Questions, Complaints and Contact Information

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1)    What type of information do we collect?

We collect, store, and use the following kinds of personal information.

This includes:

• Your Name

• Your Contact Details (including postal address, telephone number, email address, phone number)

• Your Date of Birth (only applies to membership forms only)

• The Nakshatras and Names in which you would like to do the 'temple booking' e.g. Archana, Pooja or Abishekam.

• Name and Contact Details of Parent/Guardian (for Youth Member form only)

• The method of payment (Credit Card, Debit Card, Apple Pay, Google Pay and Cash)

• Yours skills and interests (only applies to membership forms)

• Photo and videos taken at the Sharavana Baba Community Centre (Legion Way, Barnet, London, N12 0QF, UNITED KINGDOM) 

• Any other personal information you provide to us. 

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We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction and methods used to browse away from the page.

 

We process card payments via Stripe, whose privacy policy is linked here https://stripe.com/gb/privacy
We also process donations online via PayPal (if you choose to make your donation via your PayPal account), whose privacy policy is linked here: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

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We use Donorbox to integrate our secure donation gateway onto our website, which can be found on our 'Donate' page. For more information on how Donorbox's privacy practices and how they handle your data, please visit the following link, https://donorbox.org/privacy. Donorbox does not handle any data used to process donations in our booking service. This is handled by PayPal or Stripe (depending on method of payment), whose respective privacy policies are linked above. We work with a third-party service, 'Order a Print,' to sell printed images available on our Photo Store page. Their privacy policy is linked here: https://www.orderaprint.com/policy

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The application forms to become a Seva Member, Youth Member or Life Member are powered by Google Forms. All data provided in those forms are securely stored on our Google Drive. For more information on Google's privacy policies, which covers Google Forms and Google Drive, please visit the following link, https://policies.google.com/privacy The online registration form for the Temple Membership (Navagraha Preethi Pooja)  is powered via the Wix platform (for those who donate via cash or standing order) or Donorbox (for those who donate via credit card, debit card, Apple Pay, Google Pay, PayPal or Direct Debit). More information about how Wix keeps your data secure can be found in 'Section 4 - How do we store, use, share and disclose your site visitors' personal information.' 

We do not store the details of the method of payment (e.g. card details, bank account number, sort code etc.). Our payment processing partners, PayPal or Stripe (depending on the method of donation you choose), do store details of the method of payment. Their respective privacy details are linked above. 

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2)    How do we collect information?

We collect this information solely via information that you provide to us directly:

1. You may give us your information to make a 'temple booking', donate (via PayPal or Stripe - depending on method of payment), register as a Youth Member, Seva Member or Life Member, or otherwise contact us.

2. You may give us your information if you choose to subscribe to our mailing list.

3. When you use our website, we collect your personal information using “cookies” and other tracking methods. This will be further explained in Section 5 - How do you use cookies and other tracking tools?

4. Photos and videos taken at the Sharavana Baba Community Centre (Legion Way, Barnet, London, N12 0QF, UNITED KINGDOM) 

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Your personal information will be used for the specific reasons stated above only.

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3)    Why do we collect such personal information?

We collect such non-personal and personal information for the following purposes:

1. To provide you with the services, products or information you asked for

2. To further our charitable activities

3. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we our our partners may use to provide and improve our respective services.

4. To comply with any applicable laws and regulations

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4) Legal Basis for Processing

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Data protection laws mean that each use we make of personal information must have a “legal basis”.  The relevant legal bases are set out in the General Data Protection Regulation (EU Regulation 2016/679) and in current UK data protection legislation.

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Specific consent

Consent is where we ask you if we can use your information in a certain way, and you agree to this (for example when we send you marketing material via post, phone, text or e-mail).  Where we use your information for a purpose based on consent, you have the right to withdraw consent for any future use of your information for this purpose at any time. 

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Legal obligation

We have a basis to use your personal information where we need to do so to comply with one of our legal or regulatory obligations.  For example, in some cases we may need to share your information with our various regulators such as the Charity Commission, Fundraising Regulator, Information Commissioner, or to use information we collect about you for due diligence or ethical screening purposes.

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Performance of a contract / take steps at your request to prepare for entry into a contract

We have a basis to use your personal information where we are entering into a contract with you or performing our obligations under that contract.  Examples of this would be if you are buying something from us (for instance some branded merchandise or an event place) or applying to volunteer with us.

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Vital interests

We have a basis to use your personal information where it is necessary for us to protect life or health.   For instance if there were to be an emergency impacting individuals at one of our events, or a safeguarding issue which required us to contact people unexpectedly or share their information with emergency services.

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Legitimate interests

We have a basis to use your personal information if it is reasonably necessary for us (or others) to do so and in our/their “legitimate interests” (provided that what the information is used for is fair and does not unduly impact your rights).

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5)    How do we store, use, share and disclose your site visitors’ personal information?

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We ensure that there are appropriate technical and organisational controls (including physical, electronic and managerial measures) in place to protect your personal details.

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Our website is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell and provide our services to you. Your data may be stored through Wix.com’s data storage, databases, and general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS and managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

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6) How long do we keep your information?

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We take into account various criteria when determining the appropriate retention period for personal data including: 

• the purposes for which we process your personal data and how long we need to keep the data to achieve these purposes;

• how long personal data is likely to remain accurate and up-to-date;

• for how long the personal data might be relevant to possible future legal claims;

• any applicable legal, accounting, reporting or regulatory requirements which specify how long certain records must be kept.  

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7)    How do we use cookies and other tracking tools?

Wix uses cookies for many important reasons, such as:

• To provide site visitors with a great website experience

• To monitor and analyse the performance, operation, and effectiveness of Wix’s platform. 

• To ensure our platform is safe and secure to use

 

Type:
First-party cookies: Cookies that Wix places on your site. 
Third-party cookies: Cookies that are placed and used by third parties. 

 

Duration:
Session (transient) cookies: These cookies are erased when site visitors close their browsers and are not used to collect information from their computers. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (permanent or stored) cookies: These cookies are stored on a site visitor's hard drive until they expire (at a set expiration date) or until they are deleted. These cookies are used to collect identifying information about the user, such as web surfing behaviour or user preferences for a specific site.

 

Category:
Strictly necessary cookies: These are the cookies that let your visitors browse through your site. They are also necessary for security reasons. 
Functional cookies: These cookies "remember" registered visitors/customers to improve their user experience.

 

You should know how to see what cookies are used and how to manage them properly. To find out more about cookies, please visit www.allaboutcookies.org. You should also learn how they can stop their browser from accepting cookies by changing their browser's settings. However, please note that deleting or disabling cookies and other tracking technologies may prevent them from accessing some parts of our site.  

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Wix Cookies Tables (shown here) (for mobile users, please visit the bottom of the page to view the tables)

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For more information about Google Analytics, please visit their privacy policy at https://support.google.com/analytics/answer/6004245

 

The following links explain how to access cookie settings in various browsers:
•    Cookie settings in Firefox
•    Cookie settings in Internet Explorer
•    Cookie settings in Google Chrome
•    Cookie settings in Safari (OS X)
•    Cookie settings in Safari (iOS)

•    Cookie settings in Android

 

To opt-out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

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8) Your Rights

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Under UK data protection law, you have rights over personal information that we hold about you.  We’ve summarised these below:

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Right to access your personal information

You have a right to request access to the personal data that we hold about you. You also have the right to request a copy of the information we hold about you, and we will provide you with this unless legal exceptions apply. 

If you want to access your information, send a description of the information you want to see by email to info@omsharavanabhavamatham.org.uk

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Right to have your inaccurate personal information corrected

You have the right to have inaccurate or incomplete information we hold about you corrected.  If you believe the information we hold about you is inaccurate or incomplete, please provide us with details and we will investigate and, where applicable, correct any inaccuracies.  

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Right to restrict use of your personal information

You have a right to ask us to restrict the processing of some or all of your personal information in the following situations:  if some information we hold on you isn’t right; we’re not lawfully allowed to use it; you need us to retain your information in order for you to establish, exercise or defend a legal claim; or you believe your privacy rights outweigh our legitimate interests to use your information for a particular purpose and you have objected to us doing so.

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Right to erasure of your personal information

You may ask us to delete some or all of your personal information and in certain cases, and subject to certain exceptions, you have the right for this to be done. If we are unable to delete your information, we will explain why this is the case. 

Right for your personal information to be portable

If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.

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Right to object to the use of your personal information

If we are processing your personal information based on our legitimate interests or for scientific/historical research or statistics, you have a right to object to our use of your information. If we are processing your personal information for direct marketing purposes, and you wish to object, we will stop processing your information for these purposes as soon as reasonably possible. If you want to exercise any of the above rights, please contact us by email to info@omsharavanabhavamatham.org.uk.  We may be required to ask for further information and/or evidence of identity. We will endeavour to respond fully to all requests within one month of receipt of your request, however if we are unable to do so we will contact you with reasons for the delay. Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances. For more details we recommend you consult the guidance published by the UK’s Information Commissioner’s Office (ICO(link is external)). 

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9)    Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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10)    Questions, Complaints and Contact Information

If you have any further questions, please contact us at info@omsharavanabhavamatham.org.uk.

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If you are unhappy with any aspect of how we are using your personal information we’d like to hear about it. We appreciate the opportunity this feedback gives us to learn and improve. You also have the right to lodge a complaint about any use of your information with the Information Commissioner's Office(link is external), the UK data protection regulator.